Politique d’expédition

Shipping Policy –

 Spooky Vault At Spooky Vault, we take the preparation and shipment of each order very seriously. Before you make a purchase, we kindly request that you read this Shipping Policy carefully, as it contains important information about processing times, transit times, factors that may affect delivery, and the responsibilities of each party during the shipping process. By placing an order on our website, you automatically agree to the terms outlined here. 1. Order processing time Every order placed on Spooky Vault goes through an internal verification, preparation, and packaging process before being handed over to the shipping company. This process typically takes between 1 to 2 business days, starting from the moment the payment is confirmed.

 It's important to understand that processing time is not the same as shipping time. During this period, our team checks that the product is in perfect condition, packages it appropriately to protect it during transit, and generates the necessary instructions for the shipping company. Orders placed on weekends or holidays will begin processing on the next business day available. During periods of high demand (for example, special promotions, product launches, or dates related to our theme), processing times may be slightly extended. We will do our best to inform you if this occurs. 2. Estimated shipping time Once your order has been processed and delivered to the shipping company, the estimated delivery time is 5 to 12 business days, depending on the location and destination. This is an estimated timeframe and may vary depending on the specific location of the customer, the availability of transportation routes in their area, and other logistical factors detailed further in this policy. We recommend taking this timeframe into consideration when planning your order, especially if it's a gift or an item you need for a specific date. 3. Factors that can affect delivery time While we strive to ensure that every order arrives within the estimated timeframe, it's important for you to understand that the shipping process involves third-party companies (shipping and delivery services) over which we have no direct control. Therefore, there are various external factors that can cause delays in delivery, including, but not limited to: Delays caused by the shipping company: shipping companies may experience internal delays related to their route organization, workload on certain dates, or internal operational issues within their own company, which are entirely outside of our control. Problems during road transport: adverse weather conditions, road closures, traffic accidents, traffic congestion, road construction, or other unforeseen events along ground transportation routes can cause a package to arrive later than expected. Internal issues within shipping companies, such as strikes, labor disputes, problems with their distribution centers, package overload during certain periods, or administrative errors, can cause delays in delivery, but these are not the responsibility of Spooky Vault.

General logistical problems within the shipping company: route restructuring, changes in distribution centers, re-assignment of packages between different branches, or any operational inefficiencies inherent in the shipping company's logistics process. Specific circumstances in your community or area: In certain situations, the final delivery to your address may be affected by particular local circumstances, such as access difficulties, areas with poor coverage, restrictions on heavy vehicle access, insecurity in the area, temporary closures of local roads, or any other situation specific to your community that prevents the package from being delivered as quickly as expected. Weather and Force Majeure Factors: Natural phenomena, extreme weather conditions, natural disasters, or any other unforeseen event that affects the normal operation of transportation routes. Customs or regulatory restrictions: For shipments requiring any type of customs or regulatory review, the waiting times for these processes are not dependent on Spooky Vault and can extend the total delivery time. Because all of these factors depend on external companies outside of our operations, Spooky Vault cannot guarantee an exact delivery date. The estimated delivery times mentioned in this policy are based on the typical performance of our affiliated shipping companies, and are not a contractual guarantee of delivery within a fixed timeframe. 4. Spooky Vault's responsibility regarding delays Spooky Vault guarantees to fulfill its part of the process, meaning to process and ship your order within the specified 1-2 business day timeframe. However, once the package has been handed over to the shipping company, responsibility for transit times falls primarily to that company, as they are responsible for logistics, routes, and final delivery processes. If your order experiences a significant delay beyond the estimated shipping time, please contact us so we can assist you in tracking the status of your package with the relevant carrier. While we cannot control external factors, we can provide you with support in tracking your shipment and offer the available information regarding its status. 5. Order tracking Once your order has been shipped, you will receive a tracking number or code that will allow you to directly track the status of your package through the corresponding shipping company's platform. We recommend checking this tracking information regularly, as it is updated as the package moves through the shipping process. Please be aware that, at times, the tracking system may not update immediately due to the logistical factors mentioned earlier. This does not necessarily mean that the package is lost or delayed. 6. Delivery Instructions It is the customer's sole responsibility to provide a complete, accurate, and up-to-date shipping address when placing their order. Spooky Vault is not responsible for any delays, returns, or loss of packages caused by errors in the shipping address provided by the customer, incomplete addresses, or the absence of the recipient at the time of delivery. If a package is returned to our facility due to an incorrect or incomplete address provided by the customer, the cost of a new shipment will be the responsibility of the customer. 7. Coverage areas The shipping times mentioned in this policy are general estimates and may vary significantly depending on the destination region. Urban areas typically experience delivery times closer to the lower end of the estimated range, while rural areas, those with difficult access, or those located far from main distribution centers may experience delivery times closer to, or even exceeding, the upper end of the estimated range. 8. Final Considerations When making a purchase at Spooky Vault, the customer acknowledges and agrees that the shipping times indicated in this policy are estimates and do not constitute a guaranteed delivery date.

This is due to the nature of the logistics process, which involves multiple third parties and external factors beyond our control. We appreciate your patience and understanding regarding any potential delays with shipping times, and we would like to reiterate that we are available to assist you throughout the entire order tracking process. If you have any further questions about this Shipping Policy, please contact us through Spooky Vault's official contact channels.